General Overview
Verimill values our clients' success. We accept return and exchange requests to ensure your laboratory maintains the highest operational standards.
1.Returns Due to Manufacturing Defects
Verimill stands behind the engineering excellence of our digital dentistry solutions. If a product exhibits inherent functional or manufacturing defects within 30 days of receipt, the following protocol applies:
Technical Support Priority: Given the high-precision nature of dental machinery, Verimill implements a "Repair First" policy. Upon receiving a report, our engineers will provide remote diagnostics. If the issue can be resolved via component replacement, Verimill will dispatch the necessary parts and provide technical guidance free of charge. A full unit return is only authorized if the defect is deemed non-repairable by our technical team.
Application Process: To initiate a claim, please email support@verimill.com with your contract/order number, detailed evidence of the defect (high-resolution photos or videos), and a four-view gallery of the machine’s exterior to confirm its physical condition.
Logistics & Refunds: For confirmed, unrepairable manufacturing defects, Verimill will bear the return shipping costs. Following a successful warehouse inspection, a refund will be processed to the original payment method within 15 business days, or a brand-new replacement unit will be dispatched.
2.Non-Defective Returns (Discretionary)
If the equipment is fully functional but you determine it is unsuitable for your specific laboratory workflow, Verimill allows for returns (not exchanges) under the following strict conditions:
Restocking Fee: A 45% restocking fee will be deducted from the total refund. This fee covers the initial raw material allocation, specialized technical calibration labor, and the rigorous sanitization and testing processes required to restore the unit to a resellable condition.
Shipping&Duties: For discretionary returns, the Buyer is solely responsible for all return freight charges, as well as any import/export duties or brokerage fees incurred during the return transit to our facility.
3.Return Logistics & Packaging Requirements
To safeguard high-precision instruments during international transit, all authorized returns must comply with these logistics standards:
Original Packaging Mandate: Products must be returned in their original export-grade wooden crates and high-density internal protective foam. Returning a machine in non-original or substandard packaging significantly increases the risk of mechanical misalignment or structural damage and may result in the immediate rejection of the return request.
4.Non-Returnable Conditions
Verimill reserves the right to deny return or exchange requests under the following circumstances:
Damage resulting from improper power supply, accidental drops, or unauthorized disassembly and modifications.
Technical failures caused by human error or failure to adhere to the provided operating manuals and maintenance schedules.
Equipment operated by personnel who are not trained dental or medical professionals.
Consumables: Zirconia blocks, resins, titanium blanks, and milling burs that have been unsealed, used, or removed from their original sterile packaging.
5.Inspection&Shipping Damage
Please conduct a thorough inspection of the crate and equipment immediately upon arrival. If the product is found to be damaged during transit, you must document the damage and contact support@verimill.com within 24 hours. Failure to report transit damage within this window may void your ability to file an insurance claim with the carrier.
6.Professional Use Statement & Contact
All products sold by Verimill are high-precision medical instruments intended for use by trained dental and medical professionals only. By purchasing, the buyer acknowledges their professional status and assumes full responsibility for the appropriate installation and clinical use of the equipment.
For inquiries regarding technical diagnostics or return authorizations,please contact: support@verimill.com
